Friday, 5 December 2025

Why Does the Government Support Every Industry Except the One That Could Save It Millions?

 


Why Does the Government Support Every Industry Except the One That Could Save It Millions?

Every year the government finds millions, sometimes billions, to support key industries. British Steel. Automotive manufacturers. Banks. Technology firms. Energy. Transport. Pharmaceuticals. The list goes on.

These investments are framed as essential for economic stability, job protection and long term growth.

Yet the one sector that could transform the country’s health, reduce NHS costs, improve productivity, lower absenteeism and get more people back into work receives nothing close to the same support.

The fitness and wellbeing sector.

Gyms, studios, leisure centres and wellness facilities have the potential to deliver one of the biggest economic and societal returns of any industry. Healthier people cost less, work more, contribute more and rely on fewer public services.

The government knows this.
The data is crystal clear.
But the support is nowhere to be seen.

So what could the government actually do to change this?


1. Introduce Individual Tax Incentives Through a Fit To Work Scheme

We already have tax incentives for pensions, cycling and childcare.
Why not for fitness?

A fit to work scheme could reward people for being active, improving their health and reducing the burden on the NHS. Even a small rebate would encourage millions to take their health more seriously.

Long term savings would be enormous.


2. Create a National Rewards Programme for Healthy Behaviours

Behaviour change works when it is simple and rewarding.
Imagine a system where:

• People earn credits for physical activity
• Businesses earn tax benefits for supporting staff wellness
• Rewards align with NHS priorities

This already exists in other countries and is proven to reduce sickness, increase life expectancy and improve community wellbeing.


3. Incentivise Local Authorities to Build Public and Private Alliances

Instead of competing, public and private facilities should be working together.

Councils could be encouraged to:

• Partner with private gyms
• Share outreach projects
• Run joint programmes for inactive groups
• Create more community based health initiatives

This would dramatically extend reach without needing more public funding.


4. Allocate a Percentage of New Leisure Centre Funding to Local Wellness Projects

This alone could be transformational.

Every new leisure centre project receives millions in government or council funding. If even 2.5 percent of that investment was allocated to community wellness projects run by local operators, the impact would be vast.

Brighton’s new leisure project is £65 million.
2.5 percent of that is over £1.6 million for local health initiatives and partnerships.

Imagine the national impact if every build followed the same rule.


5. Offer Tax Incentives for Companies Who Provide Fitness Benefits

Businesses benefit directly when employees are healthier:

• Fewer sick days
• Higher productivity
• Better morale
• Improved retention

Schemes like Epassi and Gympass already exist and could be scaled significantly with proper government support. Companies who invest in their staff’s wellbeing should be rewarded with clear, meaningful tax benefits.


The Fitness Industry Could Save the Government More Than It Costs

This is the core issue.

Every pound invested in physical activity saves multiple pounds in healthcare, welfare support and lost productivity. The maths already exists. It is not a theory, it is a fact backed by decades of research.

Yet the industry that can ease pressure on the NHS, lift thousands back into work, improve mental health and support healthier, happier communities is still treated as optional rather than essential.

This has to change.
And it starts with policy makers recognising that investing in fitness is not a cost.
It is a saving.
A big one.

Thursday, 4 December 2025

When Prospects Don’t Pick Up the Phone: Why It Happens and How Gyms Can Fix It

 




When Prospects Don’t Pick Up the Phone: Why It Happens and How Gyms Can Fix It

One of the most common frustrations for gym owners and fitness businesses is simple.
Prospects are not picking up the phone.

It feels personal. It feels like wasted marketing spend. And it often leads to the assumption that the leads are “poor quality” or “not serious.”

But the truth is far more straightforward.

People’s behaviour has changed.
The way prospects communicate has changed.
And if your contact strategy has not changed with them, you will always be fighting an uphill battle.

The good news is this: you can fix it.
Here is exactly how.


1. Make your phone number recognisable

Very few people answer unknown numbers.
Improve your pick up rate by:

• Calling from the gym’s landline
• Setting up branded caller ID where possible
• Sending a text first to say who you are and that you will call in 2 minutes

This one shift alone can transform your contact rate.


2. Use a triple touch approach

Calling once and hoping for the best is no longer effective.

Use a short, multi touch pattern instead:

  1. Call

  2. Text immediately after

  3. WhatsApp later the same day

Nearly everyone ignores calls.
Nearly everyone replies to messages.


3. Make WhatsApp your primary contact channel

WhatsApp has an 80 percent plus response rate in fitness sales journeys.

Start the conversation with:

• A friendly message
• A short voice note
• A simple, one word question

Example:
“Hi Sarah, thanks for enquiring. Quick question, are you looking for help with fitness, weight loss or confidence?”

This feels safe and easy for the prospect.
It opens the door without pressure.


4. Speed matters

If your first reply is not sent within 60 seconds, contact rates fall sharply.

FitLeads automation can:

• Send instant WhatsApp replies
• Trigger missed call text back
• Assign leads to your team automatically
• Deliver the first touch before your team even sees the lead

Speed wins more sales than scripts.


5. Use video to build trust

Prospects trust real faces more than unknown numbers.

A short video message saying:
“Hi Mark, just tried calling, will try again shortly. Looking forward to helping you.”
…works incredibly well.

It proves you are a real person and not a sales robot.


6. Ask how they prefer to be contacted

Add a simple field to your FitLeads form:

• Call
• Text
• WhatsApp
• Email

If 80 percent choose WhatsApp, stop trying to force phone calls.

Meet people where they are.


7. Call at the right times

Some windows are awful for reach:

⛔ 8–9am
⛔ 3–4pm
⛔ 5–6pm

Better times include:

✔ 9.30–11.30am
✔ 12.30–2pm
✔ 6.30–8.30pm

If your gym only calls during the “dead zones,” contact rates will always be low.


8. Reframe the purpose of your call

Prospects avoid calls when they think you are about to sell to them.

Change the message:

“Hi James, I am calling to help you book your visit and make sure you get the best out of the offer.”

This feels supportive rather than sales driven.


9. Use short, conversational messages

Long paragraphs get ignored.
Short messages get replies.

Try:

• “Still interested?”
• “Want some details?”
• “Shall I call now or later?”
• “Is WhatsApp easier?”

Simple wins.


10. Nurture prospects who are not ready yet

Silent prospects are not always lost prospects.

FitLeads can automate:

• SMS touchpoints
• WhatsApp flows
• Email nurtures
• Warm up content
• Education sequences
• Lead magnets

Not everyone buys on day one.
Some buy on day 30 — if you keep them warm.


11. Use automated appointment setting

If they choose the time, they expect the call.

FitLeads can send:

• Self booking links
• Calendar slots
• Visit scheduling
• Auto reminders

This one tool can transform your show up rate.


12. Track your numbers properly

Many gyms blame the lead when the real issue is the process.

FitLeads can help you review:

• Time to first contact
• Number of attempts
• Channel effectiveness
• Team performance
• Lead stage progression
• Drop off patterns

Fix the system, not just the symptom.


Where to Go From Here

If your team is struggling to reach prospects, it is not a people problem.
It is a strategy problem.
A process problem.
A systems problem.

And the solution is rebuilding your contact strategy to match how people actually communicate today.

FitLeads can help you do exactly that.
If you want a free walkthrough or a complete contact funnel built for your club, just reach out.