Wednesday, 10 December 2025

Clever Fitness Apps vs Old School Programme Cards: Why the “Simple” Option Still Wins

 


Clever Fitness Apps vs Old School Programme Cards: Why the “Simple” Option Still Wins

Technology in fitness has never been more advanced.
Gyms now offer apps that track workouts, log progress, sync with wearables, deliver personalised plans and provide instant feedback.

On paper, it looks like the perfect solution.

So why is real engagement so low?

Industry data shows that while 77 percent of members download a club app, fewer than 30 percent use it consistently after the first month. For training-specific apps, long term usage often drops below 20 percent. Even within highly engaged gyms, only a minority use digital programming tools as intended.

For years, clubs have tried to answer this question by improving onboarding, adding incentives or increasing push notifications. Yet the behaviour remains the same.

And this brings us back to something very interesting:

Sometimes the simplest tools create the strongest adherence.

The psychology behind why apps underperform

Fitness apps depend on digital behaviour patterns that do not always align with how beginners or older adults actually learn.

Three key psychological factors explain this:

1. Cognitive load

Apps require navigation.
Menus. Buttons. Tabs. Updates. Logins.

For confident gym-goers this is fine, but for beginners or older adults it adds mental load. Research shows that when cognitive load increases, habit formation decreases.

A paper card has zero cognitive load.
It is obvious. It is visible. It is physically tied to the workout itself.

2. Physical cues beat digital cues

Behavioural science repeatedly finds that physical cues are more reliable than digital ones when forming new habits.

A programme card on the gym floor is a cue.
It reminds the member they have a plan.
It asks for commitment without needing a screen.

Apps require a behaviour before the behaviour.
The member has to decide to open the app.
Then navigate.
Then find the workout.

Most drop off happens before they get to the work itself.

3. Beginner anxiety and avoidance

For many new members, the gym is already overwhelming.
Why add another layer of uncertainty?

Older generations in particular report:

• Fear of “doing it wrong” on an app
• Feeling judged if they have to stand browsing on their phone
• Worry about tech failure or data loss
• Preference for simple, tactile tools

A programme card reduces anxiety.
It is clear. It is structured. It is private.

This is why many Gen X and Baby Boomer members adhere to card-based programming far better than app-based systems.

And here is the shocker:

Even younger members often stick to a physical plan better during their first 90 days.

Because the barrier to entry is lower and the feeling of progress is more concrete.

Why old school cards work so well

Despite the digital evolution of the fitness industry, programme cards succeed for simple but powerful reasons:

1. They make the plan real

Holding a card, writing reps, ticking sets, seeing progression in your own handwriting creates ownership.

This is the same reason many people still prefer paper notebooks.
Writing increases memory retention by up to 25 percent and improves commitment.

2. They remove excuses

An app can be ignored.
A card on the gym floor cannot.

And when a trainer hands it to a member, the commitment becomes social too.

3. They act as a visual anchor

You see the plan in front of you.
You see where you left off.
You see what is next.

No swiping. No scrolling. Just doing.

4. They support coaching conversations

Trainers can immediately see progress, adjustments and patterns.
Members can physically hand over their card, building connection and accountability.

5. They remove the digital divide

Not everyone is confident with tech.
Not everyone wants to be on their phone.
Not everyone has the same device or accessibility.

Cards are universal.

Does this mean apps are pointless? No.

Apps do many things brilliantly:

• Tracking long term progress
• Integrating wearables
• Providing exercise demos
• Managing bookings
• Automating communication
• Nudging behaviour outside the club

But when it comes to adherence to gym-floor programming, the data is consistent:

Apps alone cannot drive engagement.

The best-performing gyms use both:

The hybrid model

1. Physical cards for adherence during visits
2. App-based tech for tracking, reminders and added value
3. Staff interaction to bridge the two

This blend creates the strongest outcomes across demographics.

So what should gyms do now?

If your digital programming uptake is low, stop fighting psychology.
Lean into it.

Reintroduce structured programme cards

Especially for beginners, older members and anyone on a transformation journey.

Train staff to integrate cards into conversations

Make cards part of check-ins, progress reviews and onboarding.

Use apps as support, not replacement

They are brilliant for guidance, reminders and progress logs,
but not enough to create habit alone.

Track adherence, not downloads

A member using a card three days a week beats a member who downloaded an app then never opened it again.

The conclusion: the future is not just tech, it is human behaviour

Members do not fail because they lack an app.
They fail because the behaviour needed to use the app conflicts with early-stage habit building.

Programme cards remove friction.
They create clarity.
They support coaching.
They reduce anxiety.
They build confidence.
And most importantly, they get used.

Sometimes, progress is not about adding more tech.
It is about removing barriers.

And as it turns out, a humble piece of card still beats an expensive app when the goal is simple:

Get the member to show up and follow the plan.

Friday, 5 December 2025

Why Does the Government Support Every Industry Except the One That Could Save It Millions?

 


Why Does the Government Support Every Industry Except the One That Could Save It Millions?

Every year the government finds millions, sometimes billions, to support key industries. British Steel. Automotive manufacturers. Banks. Technology firms. Energy. Transport. Pharmaceuticals. The list goes on.

These investments are framed as essential for economic stability, job protection and long term growth.

Yet the one sector that could transform the country’s health, reduce NHS costs, improve productivity, lower absenteeism and get more people back into work receives nothing close to the same support.

The fitness and wellbeing sector.

Gyms, studios, leisure centres and wellness facilities have the potential to deliver one of the biggest economic and societal returns of any industry. Healthier people cost less, work more, contribute more and rely on fewer public services.

The government knows this.
The data is crystal clear.
But the support is nowhere to be seen.

So what could the government actually do to change this?


1. Introduce Individual Tax Incentives Through a Fit To Work Scheme

We already have tax incentives for pensions, cycling and childcare.
Why not for fitness?

A fit to work scheme could reward people for being active, improving their health and reducing the burden on the NHS. Even a small rebate would encourage millions to take their health more seriously.

Long term savings would be enormous.


2. Create a National Rewards Programme for Healthy Behaviours

Behaviour change works when it is simple and rewarding.
Imagine a system where:

• People earn credits for physical activity
• Businesses earn tax benefits for supporting staff wellness
• Rewards align with NHS priorities

This already exists in other countries and is proven to reduce sickness, increase life expectancy and improve community wellbeing.


3. Incentivise Local Authorities to Build Public and Private Alliances

Instead of competing, public and private facilities should be working together.

Councils could be encouraged to:

• Partner with private gyms
• Share outreach projects
• Run joint programmes for inactive groups
• Create more community based health initiatives

This would dramatically extend reach without needing more public funding.


4. Allocate a Percentage of New Leisure Centre Funding to Local Wellness Projects

This alone could be transformational.

Every new leisure centre project receives millions in government or council funding. If even 2.5 percent of that investment was allocated to community wellness projects run by local operators, the impact would be vast.

Brighton’s new leisure project is £65 million.
2.5 percent of that is over £1.6 million for local health initiatives and partnerships.

Imagine the national impact if every build followed the same rule.


5. Offer Tax Incentives for Companies Who Provide Fitness Benefits

Businesses benefit directly when employees are healthier:

• Fewer sick days
• Higher productivity
• Better morale
• Improved retention

Schemes like Epassi and Gympass already exist and could be scaled significantly with proper government support. Companies who invest in their staff’s wellbeing should be rewarded with clear, meaningful tax benefits.


The Fitness Industry Could Save the Government More Than It Costs

This is the core issue.

Every pound invested in physical activity saves multiple pounds in healthcare, welfare support and lost productivity. The maths already exists. It is not a theory, it is a fact backed by decades of research.

Yet the industry that can ease pressure on the NHS, lift thousands back into work, improve mental health and support healthier, happier communities is still treated as optional rather than essential.

This has to change.
And it starts with policy makers recognising that investing in fitness is not a cost.
It is a saving.
A big one.

Thursday, 4 December 2025

When Prospects Don’t Pick Up the Phone: Why It Happens and How Gyms Can Fix It

 




When Prospects Don’t Pick Up the Phone: Why It Happens and How Gyms Can Fix It

One of the most common frustrations for gym owners and fitness businesses is simple.
Prospects are not picking up the phone.

It feels personal. It feels like wasted marketing spend. And it often leads to the assumption that the leads are “poor quality” or “not serious.”

But the truth is far more straightforward.

People’s behaviour has changed.
The way prospects communicate has changed.
And if your contact strategy has not changed with them, you will always be fighting an uphill battle.

The good news is this: you can fix it.
Here is exactly how.


1. Make your phone number recognisable

Very few people answer unknown numbers.
Improve your pick up rate by:

• Calling from the gym’s landline
• Setting up branded caller ID where possible
• Sending a text first to say who you are and that you will call in 2 minutes

This one shift alone can transform your contact rate.


2. Use a triple touch approach

Calling once and hoping for the best is no longer effective.

Use a short, multi touch pattern instead:

  1. Call

  2. Text immediately after

  3. WhatsApp later the same day

Nearly everyone ignores calls.
Nearly everyone replies to messages.


3. Make WhatsApp your primary contact channel

WhatsApp has an 80 percent plus response rate in fitness sales journeys.

Start the conversation with:

• A friendly message
• A short voice note
• A simple, one word question

Example:
“Hi Sarah, thanks for enquiring. Quick question, are you looking for help with fitness, weight loss or confidence?”

This feels safe and easy for the prospect.
It opens the door without pressure.


4. Speed matters

If your first reply is not sent within 60 seconds, contact rates fall sharply.

FitLeads automation can:

• Send instant WhatsApp replies
• Trigger missed call text back
• Assign leads to your team automatically
• Deliver the first touch before your team even sees the lead

Speed wins more sales than scripts.


5. Use video to build trust

Prospects trust real faces more than unknown numbers.

A short video message saying:
“Hi Mark, just tried calling, will try again shortly. Looking forward to helping you.”
…works incredibly well.

It proves you are a real person and not a sales robot.


6. Ask how they prefer to be contacted

Add a simple field to your FitLeads form:

• Call
• Text
• WhatsApp
• Email

If 80 percent choose WhatsApp, stop trying to force phone calls.

Meet people where they are.


7. Call at the right times

Some windows are awful for reach:

⛔ 8–9am
⛔ 3–4pm
⛔ 5–6pm

Better times include:

✔ 9.30–11.30am
✔ 12.30–2pm
✔ 6.30–8.30pm

If your gym only calls during the “dead zones,” contact rates will always be low.


8. Reframe the purpose of your call

Prospects avoid calls when they think you are about to sell to them.

Change the message:

“Hi James, I am calling to help you book your visit and make sure you get the best out of the offer.”

This feels supportive rather than sales driven.


9. Use short, conversational messages

Long paragraphs get ignored.
Short messages get replies.

Try:

• “Still interested?”
• “Want some details?”
• “Shall I call now or later?”
• “Is WhatsApp easier?”

Simple wins.


10. Nurture prospects who are not ready yet

Silent prospects are not always lost prospects.

FitLeads can automate:

• SMS touchpoints
• WhatsApp flows
• Email nurtures
• Warm up content
• Education sequences
• Lead magnets

Not everyone buys on day one.
Some buy on day 30 — if you keep them warm.


11. Use automated appointment setting

If they choose the time, they expect the call.

FitLeads can send:

• Self booking links
• Calendar slots
• Visit scheduling
• Auto reminders

This one tool can transform your show up rate.


12. Track your numbers properly

Many gyms blame the lead when the real issue is the process.

FitLeads can help you review:

• Time to first contact
• Number of attempts
• Channel effectiveness
• Team performance
• Lead stage progression
• Drop off patterns

Fix the system, not just the symptom.


Where to Go From Here

If your team is struggling to reach prospects, it is not a people problem.
It is a strategy problem.
A process problem.
A systems problem.

And the solution is rebuilding your contact strategy to match how people actually communicate today.

FitLeads can help you do exactly that.
If you want a free walkthrough or a complete contact funnel built for your club, just reach out.

Monday, 24 November 2025

The Future of Gyms Will Belong to Those Who Care the Most

 


The Future of Gyms Will Belong to Those Who Care the Most

Ryan Charlesworth
Gym & Fitness Business Consultant, Podcast Host, Author & Network Builder. Helping GYM OWNERS, Hotel Managers, Investors and managers create SUCCESSFUL Fitness Businesses. Black Raccoon Consulting

The fitness industry has always been competitive, but the landscape is changing faster than ever. Technology is evolving, member expectations are rising and new models are appearing every year. In the middle of all that noise, one truth is becoming clearer with each passing month.

The future of gyms will belong to the operators who care the most.

Not the ones with the biggest marketing budget. Not the ones with the shiniest equipment. Not the ones who shout the loudest online.

The ones who genuinely care.

Care about their members. Care about their teams. Care about their community. Care about their standards. Care about the experience they deliver every single day.

When you strip the industry back to its core, gyms are not buildings. They are not treadmills. They are not brand colours or ad campaigns. Gyms are places where people come to change their lives. And people can feel immediately when a club is built around care rather than convenience.

Members gravitate towards environments where they feel noticed and valued. They stay when they feel understood. They bring others when they feel proud of the place they belong to. Caring is not a marketing tactic. It is the foundation of retention, reputation and long term growth.

The irony is that many struggling gyms are not failing because they do not know what to do. They are failing because they forgot why they started. Somewhere along the way, the daily pressures of running a gym drown out the reason they opened their doors. Targets replace connection. Admin replaces attention. Firefighting replaces leadership. And soon the club feels like a place of transactions, not transformation.

The winners of the next decade will be the gyms that reverse that trend. The ones that see every member as a person, not a number. The ones that take time to ask questions. The ones that build systems not to automate people out of the process, but to support their team so they can spend more time doing the human work that matters.

Because caring is not soft. Caring is not naive. Caring is not optional.

Caring is a commercial strategy.

It creates retention. It builds trust. It strengthens reputation. It attracts people who want more than a membership. It turns a gym into a community. And it gives operators something their competitors cannot copy, no matter how many ads they run.

There is a clear pattern emerging among the most successful gyms we work with. They all care deeply about the details. They care about every lead, every conversation, every class, every new joiner, every milestone. They create cultures where members feel looked after and staff feel proud. They build systems that support their standards rather than replace them. They never stop improving because they never stop caring.

And it shows. In their atmosphere. In their growth. In their results. In the way members talk about them when they are not in the building.

The truth is simple. Anyone can open a gym. Anyone can sell memberships. Anyone can run ads.

But not everyone cares.

And that is exactly why the future of this industry will not be defined by those who do the most. It will be defined by those who care the most.

If you keep that at the centre of every decision you make, you will build a business that lasts. A business that changes lives. A business that stands out for the right reasons.

Because caring is not only the heart of this industry. It is the competitive advantage that will decide who thrives next year and far beyond.


Ryan Charlesworth | Black Raccoon Consulting | www.blackraccoon.org

Monday, 17 November 2025

The Benefits of Automation for Gyms and Why Every Fitness Business Should Embrace It

 

The Benefits of Automation for Gyms and Why Every Fitness Business Should Embrace It

Ryan Charlesworth
Gym & Fitness Business Consultant, Podcast Host, Author & Network Builder. Helping GYM OWNERS, Hotel Managers, Investors and managers create SUCCESSFUL Fitness Businesses. Black Raccoon Consulting

Automation has become one of the most valuable tools in the modern fitness industry. For many gym owners, the word can sound technical or intimidating, but when understood properly, automation is simple. It is the process of using systems to perform routine actions so your team has more time to focus on the work that truly matters.

Automation does not replace human interaction. It enhances it. It supports teams, improves consistency, strengthens communication, and ensures no lead, member or opportunity ever slips through the cracks. When used correctly, automation becomes the engine that runs quietly in the background, keeping your business efficient, responsive and profitable.

This article explores what automation really is, why it matters, and how gyms can use it across sales, marketing, onboarding, retention and reactivation. We will also look at how systems like Go High Level, FitLeads and ManyChat power the modern gym and how Black Raccoon Consulting uses them with clients to transform performance.


What Is Automation in a Gym Setting

Automation is the use of software and digital workflows to handle communication, follow up and routine tasks automatically. Instead of your team manually sending messages, booking appointments or chasing leads, the system does it for them based on rules you create.

Examples include:

  • Automatic SMS and email follow ups for new leads
  • WhatsApp messages triggered by actions
  • Facebook, Instagram and Google messages handled instantly
  • Diary integration that books appointments without a single phone call
  • Reactivation sequences for ex members
  • Onboarding journeys for new members
  • Referral flows that encourage members to bring friends

Automation is not cold or robotic. When built well, it feels personal, timely and human. It simply removes the delay, inconsistency and missed opportunities that naturally happen when everything is manual.


Why Automation Is So Valuable for Gyms

Gyms operate in a high volume environment. Leads come in daily. Members leave or return. People enquire at all hours. The sales process is continuous. Without automation, this becomes difficult to manage. With automation, the club operates like a well organised machine.

Key benefits include:

1. Faster follow up for leads Leads lose interest quickly. Respond within 3 minutes and they are far more likely to convert. Automation makes that possible every time.

2. Consistent communication Members, prospects and ex members all receive the right message at the right time, without relying on staff availability.

3. Less admin for your team The system handles repetitive tasks, freeing staff to spend more time selling, coaching and supporting members.

4. Higher conversion rates Automated follow up keeps prospects engaged across the full 28 day sales cycle using SMS, WhatsApp, email and social messaging.

5. Better member experience New members feel supported from day one through structured onboarding journeys.

6. Increased retention Members receive regular touchpoints that reinforce progress, celebrate milestones and prompt staff to reach out when needed.

7. Improved reactivation Lapsed members can be re engaged easily through targeted campaigns that run automatically.

8. More referrals Automated referral flows encourage members to bring friends and make the process simple.

Automation does not replace a great team. It makes a great team even better.


How Automation Supports the Full Sales Journey

A strong sales process does not rely on chance. It must be structured, consistent and supported by multiple communication channels. Automation helps you run a complete 28 day lead nurture cycle that engages prospects at every stage.

This can include:

  • Instant SMS when a lead fills in a form
  • WhatsApp reminders to book a tour
  • Email confirmation and welcome messages
  • Follow up messages across all channels
  • Automated replies via Facebook Messenger
  • Google Business Chat handling new enquiries
  • Instagram responses to comments or new followers

When these channels work together, your club stays visible, helpful and responsive. No lead is ever ignored. Every opportunity is maximised.


Automation for Ex Member Reactivation

Reactivating ex members is one of the easiest and most cost effective ways to grow. Automation allows you to build:

  • 30 day
  • 60 day
  • 90 day
  • 6 month
  • 12 month

reactivation campaigns that reconnect gently, offer support and invite members back. These messages can be delivered through SMS, email, WhatsApp or social platforms and can include links to rejoin, schedule a call or book a tour.


Member Referrals and Automated Follow Ups

A good referral system works best when it is simple. Automation allows you to:

  • Send referral invitations
  • Deliver guest passes
  • Notify the member when a friend joins
  • Send thank you messages
  • Track referral performance

The system does the heavy lifting. Your team only needs to handle the final steps.


Using Automation to Manage Member and Product Purchases

When a member buys PT, a membership upgrade, a scan, a supplement or merchandise, the system can trigger:

  • A thank you message
  • A welcome journey
  • A follow up at week two, week four and week eight
  • A review request
  • A cross sell option

Every purchase becomes an opportunity to deepen the relationship.


Automation for the New Member 90 Day Onboarding Journey

The first 90 days are the most important in a member’s lifetime. Automation allows you to build complete onboarding journeys that include:

  • Welcome messages
  • Booking links
  • PT introductions
  • Class recommendations
  • Check ins
  • Progress prompts
  • Invitations to social events
  • Surveys

Platforms like Go High Level and FitLeads hold all these journeys, track member engagement and ensure every new starter feels supported.


Using ManyChat for Social Automation

ManyChat is a powerful tool that helps gyms automate:

  • Responses to new Instagram followers
  • Replies to comments on posts
  • Facebook message sequences
  • Giveaway entries
  • Competition flows
  • Lead capture from social media

Instead of waiting for staff to respond, the system engages instantly, gathers information and routes leads into your CRM.


Booking Appointments Automatically

Modern automation tools integrate directly with your diary. A prospect can:

  • Click a link
  • Choose a time
  • Book a tour or consultation

and the appointment lands in your calendar without a single phone call or message exchanged. This removes friction and increases attendance.


How Go High Level and FitLeads Power This Process

Go High Level is the backbone of many advanced automations in the fitness industry. Black Raccoon Consulting uses it extensively with clients because it manages:

  • CRM
  • Pipelines
  • Automations
  • Messaging
  • Email
  • WhatsApp
  • Landing pages
  • Calendars
  • Forms
  • Workflows

FitLeads is built specifically for gyms and works alongside Go High Level to:

  • Manage the sales process
  • Run 28 day nurture cycles
  • Deliver the 90 day onboarding journey
  • Host landing pages
  • Track performance
  • Provide dashboards and reporting

Together, they create a complete automation ecosystem that supports every part of your business.


Conclusion and Call to Action

Automation is no longer optional. It is essential for modern gyms. It supports your sales process, strengthens communication, improves retention, enhances member experience and allows your team to focus on the human interactions that truly matter.

If you want to see how automation could transform your business, book a free demonstration of the FitLeads system. I will add the link for you once you are ready.


Ryan Charlesworth | Black Raccoon Consulting | ryancharlesworth@blackraccoon.org